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ChatOps - helping you to sense, structure and respond

5/2/2016

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Atlassian have been doing a lot of work lately on their HipChat platform, with some great integrations starting to appear in their Hipchat Connect platform, highlighted with several compelling examples listed in http://blogs.atlassian.com/2015/12/get-powerful-integration-experience-hipchat-connect/.  

If you think HipChat is just about being a competitor IM (Instant Messaging) platform to Slack, you'd better look again. It provides one of the fastest ways of creating a sense-making and service delivery perimeter for your business that we've seen, helping you to:
  1. Sense: what's happening at the perimeter of your business or business systems with targeted Alerts + Notifications from all sorts of monitoring agents, passing those alerts straight into HipChat
  2. Structure: By sending alerts straight into HipChat, your teams can quickly discuss the issue or alert in real time and determine a plan of action;
  3. Respond: Integrations are being structured within HipChat to minimise Context switching (changing between platforms) which allow you to respond to issues in faster cycle times than you'll have experienced before.
It's a great way of closing the gap between your business and customers, providing you with new capacity to Sense|Structure|Respond in nimble ways. We're excited by the direction they're headed, with clearly more to come in 2016.

Now's the time to be asking: How will you use + integrate Chat in your service delivery in 2016?
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More from Atlassian on #chatops

We often use a Maturity Model approach to developing new workforce digital literacy - the use of Chat as a Business Operations platform for your business and the growth pathways that lay before you are covered very nicely by Atlassian in this brief adoption guide article: ​http://blogs.atlassian.com/2016/01/what-is-chatops-adoption-guide/

Want to know how Atlassian use the ChatOps model internally for incident management? They wrote about that too, in https://blog.hipchat.com/2016/02/08/inside-atlassian-how-it-and-sre-use-chatops-to-run-incident-management/

Need an Atlassian Expert hand to help you along the pathway? We're here to help.
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