Engage

We're finding our services increasingly called upon to advise on accelerating business innovation, Web2.0/Gov2.0 and User Experience work in Australia, which was a raison d'etre for starting up Laughing Mind in 2004. In doing so, we keep coming across great work that we use, recommend and reference in our consulting practice. We want to share the great resources that are out there to help you engage with your users.

Software as a Service (SaaS) platforms

User Voice: Supporting Voice of the Customer initiatives by allowing them to share ideas, vote up the best and provide you with a platform to respond to their concerns.

IdeaScale: Are you listening on all channels? Hear from people about their ideas, vote and let the best ideas bubble to the top. An important upstream element of your innovation engine room, regardless of whether you're a business, NGO or Government agency.

UX Exchange: want to know how User Experience (UX) professionals sort the signal from the noise and discover what's working, what's not in User Engagement? Q&A site for UX interests.

Techniques for Humans

TextCaptcha: struggling to work out how to kill off spambots but hate the accessibility issues that Captcha controls create? Here's an alternative approach to address accessibility needs better.

OptimalSort: For working your way through Card Sorts to help discover, develop or refine an Information Architecture for your website.

Digital Habitats: We're social creatures, and much of the creation of our value is tied in with the personal, professional and social communities we're a part of. We're also evolving through the use of digital spaces that are becoming are as familiar as the physical. Digital habitats is the next iteration of prior work done on Communities of Practice to reflect these changes.